One of the UKs leading manufacturers of air distribution and natural ventilation solutions has teamed up with one of Samsungs Platinum Partners for maintenance on their telephone system.
Since incorporation in 1960 Gilberts have become the name in air distribution products and needed a telephone system maintainer that could match their high standards.
With such important customers as Kings College, London, and Gatwick North Terminal, Gilberts need a team of reliable and knowledgeable telephone engineers to ensure that their phones are operational.
Up until recently Gilberts were maintained by a telephone system provider that was not a Samsung Platinum Partner.
Samsungs Platinum Partners are required to carry stock of each available piece of Samsung telephone system hardware. This allows Abbey Telecom to react quickly and fix any system problems that Gilberts may have.
This is vital for a company like Gilberts, who pride themselves on the level of customer service they offer, as it means any down time that is caused by a system fault is minimal.