ISDN AND BROADBAND SWITCH OFF – IMPORTANT INFORMATION

As a business we have received a number of calls and emails from our customers concerned they are being told that their ISDN and Analogue lines will be turned off next year and they need to switch to VoIP (known as SIP Trunks) lines or replace their existing telephone system and switch to a cloud (hosted) solution.  THIS IS SIMPLY NOT TRUE you don’t have to make a quick decision.  It is an unscrupulous sales tactic employed by a number of Telecoms and IT resellers in the market looking to make sales.

Information from Openreach, the wholesale provider of a range of services including ISDN and Analogue lines generally known as the PSTN, states;

Openreach is consulting with industry around the process and timeline for the withdrawal of wholesale products and services reliant on the analogue telephone network known as the PSTN – which is due to close in 2025.  The PSTN supports a number of Openreach products including ISDN 2 and ISDN 30.  We’re allowing for an initial five year notice period before we stop selling the products and allow for a two year migration period leading up to December 2025.

This will also impact broadband products such as ADSL, ADSL2+, FTTC and GFAST services which are reliant on an Analogue Telephone Line for delivery.  These services will also cease at switch over and will need to migrate to one of the new Single Order (SO) Broadband or full fibre options.  If you are already using SIP or a Cloud telephony solution you will need to migrate an existing broadband connection, mentioned above, to ensure continuity of service.  The link shows the planned replacements from Openreach.

As you can see you don’t need to rush and move from current lines, however, there may be very good technical and commercial reasons to look at a change but the imminent Analogue and ISDN line “Switch Off” is not one.

This also applies to your telephone system.  If your system was purchased or leased within the last four to five years it is very likely it is already a VoIP system or VoIP capable.  This means you can add the VoIP connectivity others are suggesting onto your existing system via a simple software or hardware addition removing the need for a wholesale change to a new platform or a cloud (hosted) solution.

If you require any additional information or wish to discuss the switch of and moving to VoIP, either in the Cloud or an on-premise solution, please give us a call or drop us an email.

Abbey offer a range of VoIP solutions both “on-premise” and “cloud based” and would be happy to help an offer advice and options as to what is the best solutions for your business which may be “don’t do anything for now”

To conclude, don’t be duped into making a quick decision re VoIP and switching too early because you may need to switch again.  You don’t need to make a quick decision because there is more than enough time to make the correct one.

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