Smile

Smile when you dial and good things will happen ‘Smile when you dial’ is a well worn sales training maxim. It should, however, be ingrained into call handling staff from day one. How is this crucial to getting that important sale or making a customer’s day? Surely the verbal delivery of a standard policy or [...]

By |2016-10-19T09:17:42+00:00August 5th, 2013|Uncategorized|0 Comments