Voicemail, IVR & Call Centre

VoiceMail on Steroids – Even the standard voicemail offering (for as little as £150 RRP) gives you call-recording, automated attendant, message in queue and WAV files into your Microsoft Outlook or other email. If you fear that your customers may get left in your staff’s mailboxes then you can request periodic sweeping and the telephone system will call you or them to prompt you for PIN and collection.

Interactive Voice Response – If your telecom products requirement is more demanding you can ask for this truly powerful voicemail IVR solution. Full voice-mail control including; listening, deleting, forwarding or alteration of settings is via your PC’s e-mail programme. The auto-attendant can be sophisticated enough to include audio form filling, position in queues etc.

Contact Centres – Fully ACD working with IT solutions for controlling group membership, skills based routing, intelligent routes, pre-emptive dialling, ecetera. Comprehensive reporting of call centre statistics down to agent levels.

You really need to ring us on 08000 546 543 to discuss the detail on these type of voicemail, IVR and call centre packages, as the possibilities are almost endless. Rest assured that our telecoms engineers are trained directly by Samsung Bussiness Communications for these higher level functions.