Telephone Systems Maintenance

Platinum Accredited by Samsung – Your engineer will be fully trained by the telephone systems manufacturer themselves. This means that you benefit from unbeatable product knowledge and level of sophistication including IVR, Cti and VoIP.

Call Out Times - You cannot choose better. Abbey Telecom processes for telephone systems maintenance are audited annual on your behalf by Samsung’s audit team. They guarantee you that receive the best SLA promptness available for mission critical sites in industries such as healthcare.

All Parts Stocked – The manufacturers’ personal verify annually that even delisted components are held in our stockroom for your use in the event of equipment failure. So you won’t wait for your telephone systems maintenance team to a source an essential component and recovery is quicker.

Monthly Payment Option – You can elect to pay the telephone systems maintenance contract this way rather than a whole year in advance to ease your cash-flow. You will be asked for a longer commitment of either; 3 or 5 yrs. Instead of the usual 12 month agreement. These give you 10% or 20% discounts respectively.

Transparent Pricing - £20 per keyphone, £10 each analogue extension and 10% of additional cards. You will not be charged for the box itself as this is inclusive in our number of devices figure. You can’t get keener.

Remote Diagnosis – All of the telephone system kit shipped in recent years is IP enabled and so can be frequently fixed more quickly by having our telephone systems maintenance technician dial in. You will need static-IP and permit secure firewall access to a single port. Further enhance your network security by limiting to our address only.